Privacy policy

Byme Living is a property marketplace for Pakistan. This policy covers the Byme Living apps and this website. Questions about it go to us through the contact page.

01What we collect

• Your account: name, email and/or phone number, a password if you set one, the city you choose, and an optional profile photo. If you sign in with Google, Apple or Facebook, we receive your name, email and an account identifier from them, and nothing else.
• Identity and ownership documents, when you choose to get verified or register an agency: CNIC images, title documents, NTN and registration certificates, and the CNIC number. With each upload we record your consent: the text you agreed to, the time, your IP address, your device and app.
• What you post: listings, photos, prices and descriptions; offers and agreements; agency and kitchen pages; reviews and reports.
• Chats with other users, including photos, voice notes, videos and documents you send.
• Device information: a device identifier and push-notification token, so we can sign you out of a device and send you notifications.
• Location, only when you drop a map pin on a listing, agency or kitchen, or search near you. We do not track where you go.
• Messages to us from this website’s contact form.

02Why we use it

• To run your account and show your listings to buyers and tenants.
• To check identities and documents before a badge is shown. Trust is what this marketplace is for.
• To stop fraud: we check for the same document used under two identities, and moderators look into reports.
• To send you notifications and emails about your account, listings, offers and chats.

We do not sell your data, and we do not use it for advertising.

03Who sees it

• Other users see your name, photo, city and what you post. They never see your phone number: numbers typed or photographed into chats are hidden automatically, and your number leaves our system only when you choose to share it.
• Our staff see documents only through an audited viewer that records every opening and stamps the viewer’s identity on the image. Every stored document carries a watermark saying it was uploaded for Byme Living verification only. Staff read a chat only when it has been reported or a dispute is raised about it.
• Service providers that run the platform for us: cloud storage and hosting (Amazon Web Services), push notifications (Google Firebase), email delivery, and the sign-in providers you choose to use. They process data only to provide their service.
• Authorities, when Pakistani law requires it, for example under the Prevention of Electronic Crimes Act 2016.

04How it is protected

Data travels encrypted. CNIC numbers are encrypted in our database, and documents are kept in private, encrypted storage that is never public; links to them expire within minutes. Photos are re-processed before anyone sees them, which removes hidden location data from the file.

05How long we keep it

We keep your data while your account is open. When you delete it, your profile, photo and listings are removed straight away. Records of verification decisions, consent, offers, agreements and reports are kept, because the law or a later dispute may need them. Messages you sent stay in the other person’s chat.

06Your choices

• Edit your profile and listings at any time in the app.
• Turn notifications off in your phone’s settings.
• Delete your account in the app, or from this website if you no longer have the app.
• Ask us for a copy of your data, or to correct it, through the contact page.

07Children

Byme Living is for adults. You must be 18 or older to create an account.

08Changes

If this policy changes, we update the date at the top and tell you in the app before the change applies to you.